Refunds & Returns
Because personalized gifts are prepared specifically for each order, returns are generally not accepted simply because a customer changes their mind or no longer wants the product.
Damaged, Defective or Wrong Product
If you receive a product that is damaged, defective, or different from what you ordered, contact Bhavito as soon as possible after delivery. Please share clear photos/videos of the product and packaging along with your order details so the issue can be reviewed.
Personalized Products
Personalized products may not be eligible for return or exchange for reasons such as a change of mind, incorrect personalization details supplied by the customer, or approval of the finished product after the ready-product photo/video is shared.
Cancellation
If you need to cancel an order, contact us as early as possible. Once preparation or personalization has started, cancellation may not be possible.
Refund Process
If Bhavito approves a refund after reviewing an eligible issue, the refund will be processed using the applicable payment/refund method. Processing time may depend on the payment provider or bank.
Non-Returnable Situations
- Change of mind after the personalized product has been prepared.
- Incorrect photo, name, text, spelling, or other personalization information supplied by the customer.
- Minor differences that can naturally occur in handmade, printed, or personalized products.
- Issues reported without sufficient information or evidence to review the claim.